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Рисунок 1. Процессы верхнего уровня модели APQC Petroleum Upstream
Перечень процессов модели APQC Petroleum Upstream приведен ниже.
1. Develop Vision and Strategy
1.1. Define the business concept and long-term vision
1.1.1. Assess the external environment
1.1.1.1. Analyze and evaluate competition
1.1.1.2. Identify economic trends
1.1.1.3. Identify political and regulatory issues
1.1.1.4. Identify trends in demand for oil and gas in future decades
1.1.1.5. Assess new technology innovations
1.1.1.6. Identify trends in Exploration & Production (E&P) and midstream asset funding
1.1.1.7. Identify trends in joint venture ownership taxation and funding
1.1.1.8. Analyze demographics
1.1.1.9. Identify social and cultural trends
1.1.1.10. Identify ecological concerns
1.1.2. Survey market and determine customer needs and wants
1.1.2.1. Conduct qualitative/quantitative assessments
1.1.2.2. Assess customer needs
1.1.3. Perform internal analysis
1.1.3.1. Analyze organizational characteristics
1.1.3.2. Create baselines for current processes
1.1.3.3. Analyze systems and technology
1.1.3.4. Analyze financial position
1.1.3.5. Identify enterprise core competencies
1.1.3.6. Analyze current physical asset base
1.1.3.7. Analyze personnel and their knowledge/skills
1.1.4. Establish strategic vision and goals
1.1.4.1. Align stakeholders around strategic vision
1.1.4.2. Communicate strategic vision to stakeholders
1.1.4.3. Establish production target for the year
1.1.5. Conduct organization restructuring opportunities
1.1.5.1. Identify restructuring opportunities
1.1.5.2. Perform due-diligence
1.1.5.3. Analyze deal options
1.1.5.3.1. Evaluate acquisition options
1.1.5.3.2. Evaluate merger options
1.1.5.3.3. Evaluate de-merger options
1.1.5.3.4. Evaluate divesture options
1.2. Develop business strategy
1.2.1. Develop overall mission statement
1.2.1.1. Define current business
1.2.1.2. Formulate mission
1.2.1.3. Communicate mission
1.2.2. Evaluate strategic options to achieve the objectives
1.2.2.1. Define strategic options
1.2.2.2. Assess and analyze impact of each option
1.2.2.3. Develop sustainability strategy
1.2.2.4. Develop global support and shared services strategy
1.2.2.5. Develop lean/continuous improvement strategy
1.2.3. Develop business strategy
1.2.3.1. Develop long-term (5 to 10 -year) business strategy
1.2.3.2. Develop mid-term (1 to 3-year) business strategy
1.2.3.3. Develop short-term (quarter to 1 year) business strategy
1.2.3.4. Develop commodity price collapse strategy
1.2.4. Coordinate and align functional and process strategies
1.2.5. Create organizational design (structure, governance, reporting, etc.)
1.2.5.1. Evaluate breadth and depth of organizational structure
1.2.5.2. Perform job-specific roles mapping and value-add analyses
1.2.5.3. Clarify role activities and assess hand-offs
1.2.5.4. Perform organization redesign workshops
1.2.5.5. Design the relationships between organizational units
1.2.5.6. Develop role and activity analysis for key processes
1.2.5.7. Assess organizational implication of feasible alternatives
1.2.5.8. Migrate to new organization
1.2.5.9. Evaluate effectiveness of organizational change
1.2.6. Develop and set organizational goals
1.2.6.1. Align business unit goals with company goals
1.2.7. Formulate business unit strategies
1.2.7.1. Obtain business financing
1.2.7.2. Structure resources to meet goals
1.3. Manage strategic initiatives
1.3.1. Develop strategic initiatives
1.3.2. Evaluate strategic initiatives
1.3.3. Select strategic initiatives
1.3.4. Establish high-level measures
2. Acquire, Explore and Appraise Hydrocarbon Assets
2.1. Acquire asset (access)
2.1.1. Strategize acquisition
2.1.1.1. Define key value drivers
2.1.2. Identify opportunities / geological prospects
2.1.2.1. Gather/create opportunities
2.1.2.2. Acquire data on geological prospect
2.1.2.3. Screen and prioritize opportunities
2.1.2.4. Develop key alignment points
2.1.2.5. Engage key decision makers
2.1.2.6. Select opportunities to evaluate
2.1.3. Evaluate opportunities
2.1.3.1. Form team and dedicate resources
2.1.3.2. Evaluate data on geological prospect
2.1.3.3. Conduct technical analysis
2.1.3.4. Identify and evaluate risks associated with target acquisition and development
2.1.3.5. Identify sources of value and develop business case
2.1.3.6. Determine value and decide whether to pursue
2.1.4. Pursue opportunities
2.1.4.1. Confirm potential value of target
2.1.4.2. Develop pursuit plan
2.1.4.3. Establish price and negotiation strategy
2.1.4.4. Structure deal, launch offer, close contracts
2.1.4.5. Finalize agreement and prepare for integration
2.1.5. Handover successful opportunities to exploration, development or production
2.2. Explore asset
2.2.1. Develop exploration strategy
2.2.2. Acquire seismic data
2.2.3. Process seismic data
2.2.4. Develop seismic models
2.2.5. Perform basin analysis
2.2.6. "Develop geologic model of prospect
2.2.6.1. Build surface geological model
2.2.6.2. Build subsurface and reservoir model
2.2.6.3. Identify missing developmental data
2.2.6.4. Develop data acquisition plan and costs
2.2.6.5. Develop prospect definition
2.2.6.6. Create exploration plan
2.2.6.7. Conduct cultural and onsite hydrogeological, meteorological archeologic and biological analysis
2.2.6.8. Create ready-to-drill inventory
2.2.6.9. Obtain stakeholder input
2.2.7. Develop prospect drilling portfolio
2.2.7.1. Develop program for data collection from exploratory wells
2.2.7.2. Contract for wells and services
2.2.7.3. Develop schedule and logistics for contracted field services
2.2.8. Drill exploration wells
2.2.8.1. Log well
2.2.8.2. Acquire/process well log data
2.2.8.3. Plug and abandon well if it does not meet minimum productivity criteria
2.2.8.4. Case well
2.2.8.5. Cement casing to formation
2.2.8.6. Perforate casing and stimulate where necessary
2.2.8.7. Run drill stem test for productivity
2.2.9. Evaluate exploration wells and delineate geological prospects
2.2.10. Submit regulatory reports as required
2.2.11. Handover successful exploration wells for appraisal
2.3. Appraise asset
2.3.1. Gather and analyze data from exploration program
2.3.1.1. Organize asset data
2.3.1.2. Acquire/process seismic data
2.3.1.3. R Acquire and analyze geophysical data
2.3.1.4. Acquire and analyze geochemical data
2.3.1.5. Estimate data uncertainty
2.3.2. Develop asset model
2.3.2.1. Update surface geological model
2.3.2.2. Update seismic model
2.3.2.3. Correlate well data
2.3.2.4. Integrate seismic and well model
2.3.2.5. Update reservoir model
2.3.2.6. Characterize reservoir
2.3.2.7. Estimate hydrocarbon potential
2.3.3. Build field development scenarios
2.3.3.1. Build sub-surface development scenarios
2.3.3.2. Build facility infrastructure scenarios
2.3.3.3. Build operating scenarios
2.3.4. Evaluate economic viability
2.3.4.1. Evaluate well costs
2.3.4.2. Evaluate facility, pipeline and other infrastructure costs
2.3.4.3. Perform prospect development economic analysis and alternatives
2.3.4.4. Perform uncertainty analysis
2.3.5. Propose development plan
2.3.5.1. Develop proposal
2.3.5.2. Compile plan
2.3.5.3. Obtain corporate approval to proceed
2.3.5.4. Submit regulatory reports
2.3.6. Handover appraisal results to field development team
3. Develop, Produce and Deplete Hydrocarbon Assets
3.1. Plan for and align supply chain resources
3.1.1. Develop production and materials strategies
3.1.1.1. Define field production targets
3.1.1.2. Define labor and materials policies
3.1.1.3. Define outsourcing policies
3.1.1.4. Define capital expense policies
3.1.1.5. Define capacities
3.1.1.6. Define production network and supply constraints
3.1.1.7. Define production process
3.1.1.8. Define production workplace layout and infrastructure
3.1.2. Manage demand for products and services
3.1.2.1. Develop baseline forecasts
3.1.2.2. Collaborate with field operations
3.1.2.3. Develop consensus forecast with field operations
3.1.2.4. Determine ability to deliver as scheduled/required
3.1.2.5. Monitor activity against forecast and revise forecast
3.1.2.6. Evaluate and revise forecasting approach
3.1.2.7. Measure forecast accuracy
3.2. Procure materials and services
3.2.1. Develop sourcing strategies
3.2.1.1. Develop procurement plan
3.2.1.2. Clarify purchasing requirements
3.2.1.2.1. Clarify manpower requirements
3.2.1.2.2. Clarify materials/physical equipment requirements
3.2.1.3. Establish qualifications for suppliers and ranking system
3.2.1.4. Develop inventory strategy
3.2.1.5. Match needs to vendors capabilities
3.2.1.6. Analyze organization’s spend profile
3.2.1.7. Seek opportunities to improve efficiency and value
3.2.1.8. Collaborate with suppliers to identify sourcing opportunities
3.2.1.9. Collaborate with suppliers to identify discounts / preferred vendor status
3.2.2. Specify requirements, delivery criteria, performance level and proposal evaluation criteria
3.2.2.1. Confirm AFE (authorization for expenditure) for specific request
3.2.2.2. Conduct solicitation for goods and services based on field requirements
3.2.2.3. Evaluate proposals from vendors
3.2.3. Select suppliers and develop/maintain contracts
3.2.3.1. Select suppliers
3.2.3.2. Certify and validate suppliers
3.2.3.3. Negotiate and establish contracts
3.2.3.4. Manage contracts
3.2.4. Order materials and services
3.2.4.1. Process/Review requisitions
3.2.4.2. Approve requisitions
3.2.4.3. Solicit/Track vendor quotes
3.2.4.4. Create/Distribute purchase orders
3.2.4.5. Expedite orders and satisfy enquiries, goods and service field requests
3.2.4.6. Record receipt of goods and services
3.2.4.7. Research/resolve and document exceptions
3.2.5. Manage suppliers
3.2.5.1. Monitor/Manage supplier information
3.2.5.2. Prepare/Analyze procurement and vendor performance
3.2.5.3. Support inventory and production processes
3.2.5.4. Monitor quality of product and services delivered
3.3. Develop asset
3.3.1. Develop surface facilities
3.3.1.1. Prepare conceptual design
3.3.1.1.1. Consider anticipated hydrocarbon and water production rates
3.3.1.1.2. Consider hydrocarbon composition
3.3.1.1.3. Consider number of wells and the anticipated rate of decline on wells and other pads that may feed the pipeline network
3.3.1.2. Conduct archeological and environmental assessment along route and reroute field collection system as required
3.3.1.3. Prepare front-end engineering design (FEED) and costs
3.3.1.4. Prepare detailed design
3.3.1.5. Negotiate surface right-of-way access with landowners
3.3.1.6. Acquire permits for development from regulatory authorities
3.3.1.6.1. Build field collection and separating facilities, utilities and pipeline to support production
3.3.1.6.1.1. Install pipe, tankage and facilities between well
3.3.1.6.1.2. Lease automatic custody transfer units
3.3.1.6.2. Test processing facilities, lines, etc.
3.3.1.7. Construct and precommission
3.3.1.8. Obtain operating permit
3.3.1.9. Commission and prepare handover
3.3.2. Develop subsurface
3.3.2.1. Develop preliminary well design
3.3.2.2. Develop detailed well design
3.3.2.3. Develop well program
3.3.2.4. Construct well
3.3.2.5. Modify well design based on well performance and cost
3.3.3. Submit regulatory reports
3.3.4. Handover to Production
3.4. Produce asset
3.4.1. Establish asset depletion strategy
3.4.1.1. Define short-term and long-term "life of field" strategy
3.4.1.2. Define term "operational" plan
3.4.2. Operate asset
3.4.2.1. Define operation architecture
3.4.2.2. Define production planning
3.4.2.3. Execute production
3.4.2.4. Conduct surveillance
3.4.2.5. Optimize production
3.4.2.6. Perform maintenance
3.4.2.7. Manage activities
3.4.2.8. Evaluate asset
3.4.3. Measure production of oil, gas and water
3.4.3.1. Establish production data management system and hydrocarbon accounting system
3.4.3.2. Measure production of hydrocarbon and produced water
3.4.3.3. Measure injection of water, gas, steam, CO2, polymer
3.4.3.4. Measure gas used for power production or flared/vented
3.4.3.5. Measure the chemical composition of the hydrocarbons produced
3.4.4. Submit regulatory reports
3.4.5. Transfer hydrocarbons produced for sale
3.5. Manage logistics and warehousing
3.5.1. Define logistics strategy
3.5.1.1. Translate customer service requirements into logistics requirements
3.5.1.2. Design logistics network
3.5.1.3. Communicate outsourcing needs
3.5.1.4. Develop and maintain delivery service policy
3.5.1.5. Optimize transportation schedules and costs
3.5.1.6. Define records keeping and certifications required
3.5.1.7. Define key performance measures
3.5.2. Plan and manage inbound material flow
3.5.2.1. Plan and manage inbound permits for materials
3.5.2.2. Plan inbound material receipts
3.5.2.3. Manage inbound material flow
3.5.2.4. Monitor inbound delivery performance
3.5.2.5. Manage flow of returned products
3.5.3. Operate warehousing
3.5.3.1. Track inventory deployment
3.5.3.2. Receive, inspect and store inbound deliveries
3.5.3.3. Track product availability
3.5.3.4. Pick, pack, and ship product for delivery
3.5.3.5. Track inventory accuracy
3.5.3.6. Track third-party logistics storage and shipping performance
3.5.4. Operate and optimize outbound transportation
3.5.4.1. Plan and manage outbound permits for materials
3.5.4.2. Check certification to operate of transporters
3.5.4.3. Issue transport contracts
3.5.4.4. Plan, transport, and deliver outbound product
3.5.4.5. Track carrier delivery performance
3.5.4.6. Manage transportation fleet
3.5.4.7. Process and audit carrier invoices and documents
3.5.4.8. Manage materials taken to licensed off-site disposal
3.5.5. Manage returns; manage reverse logistics
3.5.5.1. Authorize and process returns
3.5.5.2. Perform reverse logistics and forwarding to other next use sites
3.5.5.3. Perform salvage activities
3.5.5.4. Manage and process warranty claims
3.5.5.5. Manage repair/refurbishment and return to field site
3.5.6. Submit regulatory reports for materials used and logistics
3.6. Exit opportunity
3.6.1. Evaluate options for disposal of subsurface and surface assets and / or infrastructure
3.6.1.1. Evaluate options, costs and detailed plans for plug and abandon (P&A) of wells
3.6.1.2. Evaluate options, costs and detailed plans for future monitoring and land disposition
3.6.2. Develop exit strategy
3.6.3. Perform sale or trade
3.6.4. Perform abandonment
3.6.4.1. Submit detailed plans for plug and abandon (P&A) of wells and facilities and remediation of site for regulatory approval
3.6.4.2. Contract for plug and abandon (P&A) of wells and facilities
3.6.4.3. Demolish and secure
3.6.4.4. Restore site
3.6.4.5. Monitor site for duration of time required by regulators
3.6.4.6. Prepare handover to new operator or landowner
3.6.5. Submit regulatory reports for plug and abandon (P&A) and site remediation for approval and release of bond for the site
4. Develop and Manage Upstream Petroleum-Related Technologies
4.1. Manage upstream petroleum-related technology portfolio
4.1.1. Evaluate performance of existing upstream petroleum-related technologies against market opportunities
4.1.2. Define upstream petroleum-related technology development requirements
4.1.2.1. Assess technology deficiencies by asset class and rank needs
4.1.2.2. Identify potential improvements to existing upstream petroleum-related technologies
4.1.3. Perform discovery research
4.1.3.1. Identify new upstream petroleum-related technologies
4.1.3.2. Assess feasibility of integrating new leading upstream petroleum-related technologies into upstream petroleum-related technology concepts
4.1.3.3. Develop protocol for and conduct cost-benefit analyses
4.1.3.4. Evaluate investment options based on performance and cost-benefit analysis
4.1.4. Confirm alignment of upstream petroleum-related technology concepts with business strategy
4.1.4.1. Plan and develop cost, quality and performance targets
4.1.4.2. Prioritize and select new upstream petroleum-related technology concepts
4.1.4.3. Specify development timing targets
4.1.4.4. Plan for upstream petroleum-related technology offering modifications
4.1.5. Manage upstream petroleum-related technology life cycle
4.1.5.1. Introduce new upstream petroleum-related technologies
4.1.5.2. Retire outdated / inefficient upstream petroleum-related technologies
4.1.5.3. Identify and refine performance indicators
4.2. Develop new upstream petroleum-related technologies
4.2.1. Assess, design, build, and evaluate upstream petroleum-related technologies
4.2.1.1. Assign resources to upstream petroleum-related technology project
4.2.1.2. Identify existing solutions to be leveraged
4.2.1.3. Prepare high-level business case and technical assessment
4.2.1.4. Develop asset specific upstream petroleum-related technology design specifications
4.2.1.5. Document design specifications
4.2.1.6. Conduct Front End Design and Engineering FEED
4.2.1.7. Build prototype
4.2.1.8. Evaluate prototype in the field and evaluate feasibility for wider deployment
4.2.1.9. Eliminate quality and reliability problems
4.2.1.10. Identify design/development performance indicators
4.2.1.11. Collaborate on design with suppliers and contract manufacturers to produce product
4.2.2. Test new or revised upstream petroleum-related technologies
4.2.2.1. Prepare detailed cost-benefit analysis of application in other assets
4.2.2.2. Test application in other assets
4.2.2.3. Finalize product/service characteristics and business cases
4.2.2.4. Finalize technical requirements
4.2.2.5. Identify requirements for changes to manufacturing/delivery processes
4.2.3. Prepare for production
4.2.3.1. Develop and test prototype production and/or service delivery process
4.2.3.2. Design and obtain necessary materials and equipment
4.2.3.3. Install and validate production process or methodology
5. Develop and Manage Human Capital
5.1. Develop and manage human resources (HR) planning, policies, and strategies
5.1.1. Develop human resources strategy
5.1.1.1. Identify strategic HR needs
5.1.1.2. Define HR and business function roles and accountability
5.1.1.3. Determine HR costs
5.1.1.4. Establish HR measures
5.1.1.5. Communicate HR strategies
5.1.1.6. Develop strategy for HR systems/technologies/tools
5.1.2. Develop workforce strategy and policies
5.1.2.1. Gather skill requirements according to corporate strategy and market environment
5.1.2.2. Plan employee resourcing requirements per unit/organization
5.1.2.3. Develop compensation plan
5.1.2.4. Develop succession plan
5.1.2.5. Develop employee diversity plan
5.1.2.6. Develop other HR programs
5.1.2.7. Develop HR policies
5.1.2.8. Administer HR policies
5.1.2.9. Plan employee benefits
5.1.2.10. Develop workforce strategy models
5.1.3. Monitor and update strategy, plans and policies
5.1.3.1. Measure realization of objectives
5.1.3.2. Measure contribution to business strategy
5.1.3.3. Communicate plans and provide updates to stakeholders
5.1.3.4. Review and revise HR plans
5.1.4. Develop competency management models
5.2. Recruit, source, and select employees
5.2.1. Manage employee requisitions
5.2.1.1. Align staffing plan to workforce plan and business unit strategies/resource needs
5.2.1.2. Develop and open job requisitions
5.2.1.3. Develop job descriptions
5.2.1.4. Post requisitions
5.2.1.5. Manage internal/external job posting Web sites
5.2.1.6. Modify requisitions
5.2.1.7. Notify hiring manager
5.2.1.8. Manage requisition dates
5.2.2. Recruit/Source candidates
5.2.2.1. Determine recruitment methods and channels
5.2.2.2. Perform recruiting activities/events
5.2.2.3. Manage recruitment vendors
5.2.2.4. Manage employee referral programs
5.2.2.5. Monitor recruitment channels
5.2.3. Screen and select candidates
5.2.3.1. Identify and deploy candidate selection tools
5.2.3.2. Interview candidates
5.2.3.3. Test candidates
5.2.3.4. Select and reject candidates
5.2.3.5. Obtain candidate background information
5.2.4. Manage new hire/re-hire
5.2.4.1. Draw up and make offer
5.2.4.2. Negotiate offer
5.2.4.3. Hire candidate
5.2.5. Manage applicant information
5.2.5.1. Create applicant record
5.2.5.2. Manage/track applicant data
5.2.5.3. Archive and retain records of non-hires
5.3. Develop and counsel employees
5.3.1. Manage employee orientation and deployment
5.3.1.1. Create/maintain employee on-boarding program
5.3.1.2. Evaluate the effectiveness of the employee on-boarding program
5.3.1.3. Execute onboarding program
5.3.2. Manage employee performance
5.3.2.1. Define performance objectives
5.3.2.2. Review, appraise, and manage employee performance
5.3.2.3. Evaluate and review performance program
5.3.3. Manage employee development
5.3.3.1. Define employee development guidelines
5.3.3.2. Develop employee career plans
5.3.3.3. Manage employee skills development
5.3.4. Develop and train employees
5.3.4.1. Align employee and organization development needs
5.3.4.2. Align learning programs with competencies
5.3.4.3. Establish training needs by analysis of required and available skills
5.3.4.4. Develop, conduct, and manage employee and/or management training programs
5.4. Manage employee relations
5.4.1. Manage health and safety
5.4.2. Manage collective bargaining process
5.4.3. Manage labor management partnerships
5.4.4. Manage employee grievances
5.5. Reward and retain employees
5.5.1. Develop and manage reward, recognition, and motivation programs
5.5.1.1. Develop salary/compensation structure and plan
5.5.1.2. Develop benefits and reward plan
5.5.1.3. Perform competitive analysis of benefit and rewards
5.5.1.4. Identify compensation requirements based on financial, benefits, and HR policies
5.5.1.5. Administer compensation and rewards to employees
5.5.1.6. Reward and motivate employees
5.5.1.7. Deliver programs to support work/life balance for employees
5.5.2. Manage and administer benefits
5.5.2.1. Deliver employee benefits program
5.5.2.2. Administer benefit enrollment
5.5.2.3. Process claims
5.5.2.4. Perform benefit reconciliation
5.5.3. Manage employee assistance and retention
5.5.4. Administer Payroll
5.6. Re-deploy and retire employees
5.6.1. Manage promotion and demotion process
5.6.2. Manage separation
5.6.3. Manage retirement
5.6.4. Manage leave of absence
5.6.5. Develop and implement employee outplacement
5.6.6. Manage deployment of personnel
5.6.7. Relocate employees and manage assignments
5.6.8. Manage expatriates
5.7. Manage employee information and analytics
5.7.1. Manage reporting processes
5.7.2. Manage employee inquiry process
5.7.3. Manage and maintain employee data
5.7.4. Manage human resource information systems (HRIS)
5.7.5. Develop and manage employee metrics
5.7.6. Develop and manage time and attendance systems
5.7.7. Review retention and motivation indicators
5.7.8. Manage/Collect employee suggestions and perform employee research
5.8. Manage employee communication
5.8.1. Develop employee communication plan
5.8.2. Deliver employee communications
6. Manage Information Technology
6.1. Manage the business of information technology
6.1.1. Develop the enterprise IT strategy
6.1.1.1. Build strategic intelligence
6.1.1.2. Identify long-term IT needs of the enterprise in collaboration with stakeholders
6.1.1.3. Define strategic standards, guidelines, and principles
6.1.1.4. Define and establish IT architecture and development standards
6.1.1.5. Define strategic vendors for IT components
6.1.1.6. Establish IT governance organization and processes
6.1.1.7. Build strategic plan to support business objectives
6.1.1.8. Define functions that will operate globally vs nationally
6.1.2. Define the enterprise architecture
6.1.2.1. Establish the enterprise architecture definition
6.1.2.2. Confirm enterprise architecture maintenance approach
6.1.2.3. Maintain the relevance of the enterprise architecture
6.1.2.4. Act as clearinghouse for IT research and innovation
6.1.2.5. Govern the enterprise architecture
6.1.3. Manage the IT portfolio
6.1.3.1. Establish the IT portfolio
6.1.3.2. Analyze and evaluate the value of the IT portfolio for the enterprise
6.1.3.3. Provision resources in accordance with strategic priorities
6.1.4. Perform IT research and innovation
6.1.4.1. Research technologies to innovate IT services and solutions
6.1.4.2. Transition viable technologies for IT services and solutions development
6.1.5. Evaluate and communicate IT business value and performance
6.1.5.1. Establish and monitor key performance indicators
6.1.5.2. Evaluate IT plan performance
6.1.5.3. Communicate IT value
6.2. Develop and manage IT customer relationships
6.2.1. Develop IT services and solutions strategy
6.2.1.1. Research IT services and solutions to address business, governmental and user requirements
6.2.1.2. Translate business, governmental and user requirements into IT services and solutions requirements
6.2.1.3. Formulate IT services and solutions strategic initiatives
6.2.1.4. Coordinate strategies with internal stakeholders to ensure alignment
6.2.1.5. Evaluate and select IT services and solutions strategic initiatives
6.2.2. Develop and manage IT service levels
6.2.2.1. Create and maintain the IT services and solutions catalog
6.2.2.2. Establish and maintain business and IT service level agreements
6.2.2.3. Evaluate and report service level attainment results
6.2.2.4. Communicate business and IT service level improvement opportunities
6.2.3. Perform demand-side management (DSM) for IT services
6.2.3.1. Analyze IT services and solutions consumption and usage
6.2.3.2. Develop and implement incentive programs that improve consumption efficiency
6.2.3.3. Develop volume/unit forecast for IT services and solutions
6.2.4. Manage IT customer satisfaction
6.2.4.1. Capture and analyze customer satisfaction
6.2.4.2. Assess and communicate customer satisfaction patterns
6.2.4.3. Initiate improvements based on customer satisfaction patterns
6.2.5. Market IT services and solutions
6.2.5.1. Develop IT services and solutions marketing strategy
6.2.5.2. Develop and manage IT customer strategy
6.2.5.3. Manage IT services and solutions advertising and promotional campaigns
6.2.5.4. Process and track IT services and solutions orders
6.3. Develop and implement security, privacy, and data protection controls
6.3.1. Establish information security, privacy, and data protection strategies and levels
6.3.2. Test, evaluate, and implement information security and privacy and data protection controls
6.4. Manage enterprise information
6.4.1. Develop information and content management strategies
6.4.1.1. Understand information and content management needs and IT service's role in executing the business strategy
6.4.1.2. Assess the information and content management implications of new technologies
6.4.1.3. Identify and prioritize information and content management actions
6.4.2. Define the enterprise information architecture
6.4.2.1. Define information elements, composite structure, logical relationships and constraints, taxonomy, and derivation rules
6.4.2.2. Define information access requirements
6.4.2.3. Establish data custodianship
6.4.2.4. Manage changes to content data architecture requirements
6.4.3. Manage information resources
6.4.3.1. Define the enterprise information/data policies and standards
6.4.3.2. Develop and implement data and content administration
6.4.4. Perform enterprise data and content management
6.4.4.1. Define sources and destinations of content data
6.4.4.2. Manage technical interfaces to users of content
6.4.4.3. Manage retention, revision, and retirement of enterprise information
6.5. Develop and maintain information technology solutions
6.5.1. Develop the IT development strategy
6.5.1.1. Establish sourcing strategy for IT development
6.5.1.2. Define development processes, methodologies, and tools standards
6.5.1.3. Select development methodologies and tools
6.5.2. Perform IT services and solutions life cycle planning
6.5.2.1. Plan development of new requirements
6.5.2.2. Plan development of feature and functionality enhancement
6.5.2.3. Develop life cycle plan for IT services and solutions
6.5.3. Develop and maintain IT services and solutions architecture
6.5.3.1. Create IT services and solutions architecture
6.5.3.2. Revise IT services and solutions architecture
6.5.3.3. Retire IT services and solutions architecture
6.5.4. Create IT services and solutions
6.5.4.1. Understand confirmed requirements
6.5.4.2. Design IT services and solutions
6.5.4.3. Acquire/develop IT service/solution components
6.5.4.4. Train services and solutions resources
6.5.4.5. Test IT services/solutions
6.5.4.6. Confirm customer acceptance
6.5.5. Maintain IT services and solutions
6.5.5.1. Understand upkeep/enhance requirements and defect analysis
6.5.5.2. Design change to existing IT service/solution
6.5.5.3. Acquire/develop changed IT service/solution component
6.5.5.4. Test IT service/solution change
6.5.5.5. Retire solutions and services
6.6. Deploy information technology solutions
6.6.1. Develop the IT deployment strategy
6.6.1.1. Establish IT services and solutions change policies
6.6.1.2. Define deployment process, procedures, and tools standards
6.6.1.3. Select deployment methodologies and tools
6.6.2. Plan and implement changes
6.6.2.1. Plan change deployment
6.6.2.2. Communicate changes to stakeholders
6.6.2.3. Administer change schedule
6.6.2.4. Train impacted users
6.6.2.5. Distribute and install change
6.6.2.6. Verify change
6.6.3. Plan and manage releases
6.6.3.1. Understand and coordinate release design and acceptance
6.6.3.2. Plan release rollout
6.6.3.3. Distribute and install release
6.6.3.4. Verify release
6.7. Deliver and support information technology services
6.7.1. Develop IT services and solution delivery strategy
6.7.1.1. Establish sourcing strategy for IT delivery
6.7.1.2. Define delivery processes, procedures, and tools standards
6.7.1.3. Select delivery methodologies and tools
6.7.2. Develop IT support strategy
6.7.2.1. Establish sourcing strategy for IT support
6.7.2.2. Define IT support services
6.7.3. Manage IT infrastructure resources
6.7.3.1. Manage IT inventory and assets
6.7.3.2. Manage IT resource capacity
6.7.4. Manage IT infrastructure operations
6.7.4.1. Deliver IT services and solutions
6.7.4.2. Perform IT operations support services
6.7.5. Support IT services and solutions
6.7.5.1. Manage availability
6.7.5.2. Manage facilities
6.7.5.3. Manage backup/recovery
6.7.5.4. Manage performance and capacity
6.7.5.5. Manage incidents
6.7.5.6. Manage problems
6.7.5.7. Manage inquiries
7. Manage Financial Resources
7.1. Perform planning and management accounting
7.1.1. Perform planning/budgeting/forecasting
7.1.1.1. Develop and maintain budget policies and procedures
7.1.1.2. Prepare periodic budgets and plans
7.1.1.3. Prepare periodic financial forecasts
7.1.2. Perform cost accounting and control
7.1.2.1. Perform inventory accounting
7.1.2.2. Perform cost of sales analysis
7.1.2.3. Perform product costing
7.1.2.4. Perform variance analysis
7.1.2.5. Report on profitability
7.1.3. Perform cost management
7.1.3.1. Determine key cost drivers
7.1.3.2. Measure cost drivers
7.1.3.3. Determine critical activities
7.1.3.4. Manage asset resource deployment and utilization
7.1.4. Evaluate and manage financial performance
7.1.4.1. Assess customer and product profitability
7.1.4.2. Evaluate new products
7.1.4.3. Perform life cycle costing
7.1.4.4. Optimize customer and product mix
7.1.4.5. Track performance of new-customer and new-product strategies
7.1.4.6. Prepare activity-based performance measures
7.1.4.7. Manage continuous cost improvement
7.2. Perform revenue accounting
7.2.1. Perform hydrocarbon accounting
7.2.1.1. Record daily field production
7.2.1.2. Determine contract quantities of hydrocarbons sold
7.2.1.3. Value quantities sold
7.2.1.4. Calculate working owner and royalty owner interest
7.2.1.5. Distribute payments
7.2.2. Process customer credit
7.2.2.1. Establish credit policies
7.2.2.2. Analyze/approve new account applications
7.2.2.3. Review existing accounts
7.2.2.4. Produce credit/collection reports
7.2.2.5. Reinstate or suspend accounts based on credit policies
7.2.3. Invoice customer
7.2.3.1. Maintain customer/product master files
7.2.3.2. Generate customer billing data
7.2.3.3. Transmit billing data to customers
7.2.3.4. Post receivable entries
7.2.3.5. Resolve customer billing inquiries
7.2.4. Process accounts receivable (AR)
7.2.4.1. Establish AR policies
7.2.4.2. Receive/deposit customer payments
7.2.4.3. Apply cash remittances
7.2.4.4. Prepare AR reports
7.2.4.5. Post AR activity to the general ledger
7.2.5. Manage and process collections
7.2.5.1. Establish policies for delinquent accounts
7.2.5.2. Analyze delinquent account balances
7.2.5.3. Correspond/negotiate with delinquent accounts
7.2.5.4. Discuss account resolution with internal parties
7.2.5.5. Process adjustments/write-off balances
7.2.6. Manage and process adjustments/deductions
7.2.6.1. Establish policies/procedures for adjustments
7.2.6.2. Analyze adjustments
7.2.6.3. Correspond/negotiate with customer
7.2.6.4. Discuss resolution with internal parties
7.2.6.5. Prepare chargeback invoices
7.2.6.6. Process related entries
7.3. Perform general accounting and reporting
7.3.1. Manage policies and procedures
7.3.1.1. Negotiate service level agreements
7.3.1.2. Establish accounting policies
7.3.1.3. Set and enforce approval limits
7.3.1.4. Establish common financial systems
7.3.2. Perform general accounting
7.3.2.1. Maintain chart of accounts
7.3.2.2. Process journal entries
7.3.2.3. Process allocations
7.3.2.4. Process period-end adjustments (e.g., accruals, currency conversions)
7.3.2.5. Post and reconcile intercompany transactions
7.3.2.6. Reconcile general ledger accounts
7.3.2.7. Perform consolidations and process eliminations
7.3.2.8. Prepare trial balance
7.3.2.9. Prepare and post management adjustments
7.3.3. Perform joint venture accounting
7.3.3.1. Record jointly controlled assets
7.3.3.2. Record venturer's share of expenses and income
7.3.3.3. Perform joint interest billing
7.3.4. Perform fixed-asset accounting
7.3.4.1. Establish fixed-asset policies and procedures
7.3.4.2. Maintain fixed-asset master data files
7.3.4.3. Process and record fixed-asset additions and retires
7.3.4.4. Process and record fixed-asset adjustments, enhancements, revaluations, and transfers
7.3.4.5. Process and record fixed-asset maintenance and repair expenses
7.3.4.6. Calculate and record depreciation expense
7.3.4.7. Reconcile fixed-asset ledger
7.3.4.8. Track fixed-assets including physical inventory
7.3.4.9. Provide fixed-asset data to support tax, statutory, and regulatory reporting
7.3.5. Perform financial reporting
7.3.5.1. Prepare business unit financial statements
7.3.5.2. Prepare consolidated financial statements
7.3.5.3. Perform business unit reporting/review management reports
7.3.5.4. Perform consolidated reporting/review of cost management reports
7.3.5.5. Prepare statements for board review
7.3.5.6. Produce quarterly/annual filings and shareholder reports
7.3.5.7. Produce regulatory reports
7.4. Manage fixed-asset project accounting
7.4.1. Perform capital planning and project approval
7.4.1.1. Develop capital investment policies and procedures
7.4.1.2. Develop and approve capital expenditure plans and budgets
7.4.1.3. Review and approve capital projects and fixed-asset acquisitions
7.4.1.4. Conduct financial justification for project approval
7.4.2. Account for land and lease assets
7.4.2.1. Record and track contract information
7.4.2.2. Analyze obligations to meet drilling schedules
7.4.2.3. Create and maintain divisions of interest for ownership
7.4.3. Perform capital project accounting
7.4.3.1. Create project account codes
7.4.3.2. Record project-related transactions
7.4.3.3. Monitor and track capital projects and budget spending
7.4.3.4. Close/capitalize projects
7.4.3.5. Measure financial returns on completed capital projects
7.5. Process payroll
7.5.1. Report time
7.5.1.1. Establish policies and procedures
7.5.1.2. Collect and record employee time worked
7.5.1.3. Analyze and report paid and unpaid leave
7.5.1.4. Monitor regular, overtime, and other hours
7.5.1.5. Analyze and report employee utilization
7.5.2. Manage pay
7.5.2.1. Enter employee time worked into payroll system
7.5.2.2. Maintain and administer employee earnings information
7.5.2.3. Maintain and administer applicable deductions
7.5.2.4. Monitor changes in tax status of employees
7.5.2.5. Process and distribute payments
7.5.2.6. Process and distribute manual checks
7.5.2.7. Process period end adjustments
7.5.2.8. Respond to employee payroll inquiries
7.5.3. Process payroll taxes
7.5.3.1. Calculate and pay applicable payroll taxes
7.5.3.2. Produce and distribute employee annual tax statements
7.5.3.3. File regulatory payroll tax forms
7.6. Process accounts payable and expense reimbursements
7.6.1. Process accounts payable
7.6.1.1. Verify AP pay file with purchase order vendor master file
7.6.1.2. Maintain/manage electronic commerce
7.6.1.3. Audit invoices and key data in AP system
7.6.1.4. Approve payments
7.6.1.5. Process financial accruals and reversals
7.6.1.6. Process taxes
7.6.1.7. Research/resolve exceptions
7.6.1.8. Process payments
7.6.1.9. Respond to AP inquiries
7.6.1.10. Retain records
7.6.1.11. Adjust accounting records
7.6.2. Process expense reimbursements
7.6.2.1. Establish and communicate expense reimbursement policies and approval limits
7.6.2.2. Capture and report relevant tax data
7.6.2.3. Approve reimbursements and advances
7.6.2.4. Process reimbursements and advances
7.6.2.5. Manage personal accounts
7.7. Manage treasury operations
7.7.1. Manage treasury policies and procedures
7.7.1.1. Establish scope and governance of treasury operations
7.7.1.2. Establish and publish treasury policies
7.7.1.3. Develop treasury procedures
7.7.1.4. Monitor treasury procedures
7.7.1.5. Audit treasury procedures
7.7.1.6. Revise treasury procedures
7.7.1.7. Develop and confirm internal controls for treasury
7.7.1.8. Define system security requirements
7.7.2. Manage cash
7.7.2.1. Manage and reconcile cash positions
7.7.2.2. Manage cash equivalents
7.7.2.3. Process and oversee electronic fund transfers (EFTs)
7.7.2.4. Develop cash-flow forecasts
7.7.2.5. Manage cash flows
7.7.2.6. Produce cash management accounting transactions and reports
7.7.2.7. Manage and oversee banking relationships
7.7.2.8. Analyze, negotiate, resolve, and confirm bank fees
7.7.3. Manage in-house bank accounts
7.7.3.1. Manage in-house bank accounts for subsidiaries
7.7.3.2. Manage and facilitate inter-company borrowing transactions
7.7.3.3. Manage centralized outgoing payments on behalf of subsidiaries
7.7.3.4. Manage central incoming payments on behalf of subsidiaries
7.7.3.5. Manage internal payments and netting transactions
7.7.3.6. Calculate interest and fees for in-house bank accounts
7.7.3.7. Provide account statements for in-house bank accounts
7.7.4. Manage debt and investment
7.7.4.1. Manage financial intermediary relationships
7.7.4.2. Manage liquidity
7.7.4.3. Manage issuer exposure
7.7.4.4. Process and oversee debt and investment transactions
7.7.4.5. Process and oversee foreign currency transactions
7.7.4.6. Produce debt and investment accounting transaction reports
7.7.4.7. Process and oversee interest rate transactions
7.7.5. Monitor and execute risk and hedging transactions
7.7.5.1. Manage interest-rate risk
7.7.5.2. Manage foreign-exchange risk
7.7.5.3. Manage exposure risk
7.7.5.4. Develop and execute hedging transactions
7.7.5.5. Evaluate and refine hedging positions
7.7.5.6. Produce hedge accounting transactions and reports
7.7.5.7. Monitor credit
7.8. Manage internal controls
7.8.1. Establish internal controls, policies and procedures
7.8.1.1. Establish board of directors and audit committee
7.8.1.2. Define and communicate code of ethics
7.8.1.3. Assign roles and responsibility for internal controls
7.8.1.4. Define business process objectives and risks
7.8.1.5. Define entity/unit risk tolerances
7.8.2. Operate controls and monitor compliance with internal controls policies and procedures
7.8.2.1. Design and implement control activities
7.8.2.2. Monitor control effectiveness
7.8.2.3. Remediate control deficiencies
7.8.2.4. Create compliance function
7.8.2.5. Operate compliance function
7.8.2.6. Implement and maintain controls-related enabling technologies and tools
7.8.2.7. Comply with country-specific financial accounting and regulatory reporting requirements
7.8.3. Report on internal controls compliance
7.8.3.1. Report to external auditors
7.8.3.2. Report to regulators, share-/debt-holders, securities exchanges, etc.
7.8.3.3. Report to third parties (e.g., business partners)
7.8.3.4. Report to internal management
7.9. Manage taxes
7.9.1. Develop tax strategy and plan
7.9.1.1. Develop foreign, national, state, and local tax strategy
7.9.1.2. Consolidate and optimize total tax plan
7.9.1.3. Maintain tax master data
7.9.2. Process taxes
7.9.2.1. Perform tax planning/strategy
7.9.2.2. Prepare returns
7.9.2.3. Prepare foreign taxes
7.9.2.4. Calculate deferred taxes
7.9.2.5. Account for taxes
7.9.2.6. Monitor tax compliance
7.9.2.7. Address tax inquiries
7.10. Manage international funds/consolidation
7.10.1. Monitor international rates
7.10.2. Manage transactions
7.10.3. Monitor currency exposure/hedge currency
7.10.4. Report results
7.11. Perform global trade services
7.11.1. Screen sanctioned party list
7.11.2. Control exports and imports
7.11.3. Classify products
7.11.4. Calculate duty
7.11.5. Communicate with customs
7.11.6. Document trade
7.11.7. Process trade preferences
7.11.8. Handle restitution
7.11.9. Prepare letter of credit
8. Acquire, Construct and Manage Property Assets
8.1. Design and construct/acquire support facilities
8.1.1. Develop property strategy and short-term to long-term vision
8.1.1.1. Confirm alignment of property requirements with business strategy
8.1.1.2. Assess the external environment
8.1.1.3. Make build or buy decision
8.1.2. Develop, construct, and modify sites
8.1.3. Plan facility
8.1.3.1. Design facility
8.1.3.2. Analyze budget
8.1.3.3. Select property
8.1.3.4. Negotiate terms for facility
8.1.3.5. Manage construction or modification to building
8.1.4. Provide workspace and assets
8.1.4.1. Acquire workspace and assets
8.1.4.2. Change fit/form/function of workspace and assets
8.2. Manage maintenance of assets
8.2.1. Perform routine maintenance
8.2.2. Perform corrective maintenance
8.2.3. Overhaul equipment
8.2.4. Manage facilities operations
8.2.4.1. Relocate people
8.2.4.2. Relocate material and tools
8.2.5. Manage compliance with operating standards and regulations
8.2.6. Develop KPIs for equipment and overall maintenance process
8.3. Obtain and install assets, equipment, and tools
8.3.1. Develop ongoing maintenance policies for productive assets
8.3.1.1. Analyze assets and predict maintenance requirements
8.3.1.2. Develop approach to integrate preventive maintenance into production schedule
8.3.2. Obtain and install equipment
8.3.2.1. Design engineering solution for the manufacturing process
8.3.2.2. Install and commission equipment
8.4. Dispose of non-productive / underperforming assets
8.4.1. Develop exit strategy
8.4.2. Perform sale or trade
8.4.3. Perform exit / abandonment activities
9. Manage Enterprise Risk, Compliance, Remediation and Resiliency
9.1. Manage enterprise risk
9.1.1. Establish the enterprise risk framework and policies
9.1.1.1. Determine risk tolerance for organization
9.1.1.2. Develop and maintain enterprise risk policies and procedures
9.1.1.3. Identify and implement enterprise risk management tools
9.1.1.4. Coordinate the sharing of risk knowledge across the organization
9.1.1.5. Prepare and report enterprise risk to executive management and board
9.1.2. Oversee and coordinate enterprise risk management activities
9.1.2.1. Identify enterprise level risks
9.1.2.2. Assess risks to determine which to mitigate
9.1.2.3. Develop risk mitigation and management strategy, and integrate with existing performance management processes
9.1.2.4. Verify business unit and functional risk mitigation plans are implemented
9.1.2.5. Ensure risks and risk mitigation actions are monitored
9.1.2.6. Report on risk activities
9.1.3. Coordinate business unit and functional risk management activities
9.1.3.1. Ensure that each business unit / function follows the enterprise risk management process
9.1.3.2. Ensure that each business unit/function follows the enterprise risk reporting process
9.1.4. Manage business unit and function risk
9.1.4.1. Identify risks
9.1.4.2. Assess risks using enterprise risk framework policies and procedures
9.1.4.3. Develop mitigation plans for risks
9.1.4.4. Implement mitigation plans for risks
9.1.4.5. Monitor risks
9.1.4.6. Analyze risk activities and update plans
9.1.4.7. Report on risk activities
9.2. Manage compliance
9.2.1. Establish compliance framework and policies
9.2.1.1. Develop enterprise compliance policies and procedures
9.2.1.2. Implement enterprise compliance activities
9.2.1.3. Manage internal audits
9.2.1.4. Maintain controls-related technologies and tools
9.2.2. Manage regulatory compliance
9.2.2.1. Develop regulatory compliance procedures
9.2.2.2. Identify applicable regulatory requirements
9.2.2.3. Monitor the regulatory environment for changing or emerging regulations
9.2.2.4. Assess current compliance position, and identify weaknesses or shortfalls therein
9.2.2.5. Implement missing or stronger regulatory compliance controls and policies
9.2.2.6. Monitor and test, on an ongoing and scheduled basis, regulatory compliance position and existing controls, defining controls that should be added, removed, or modified as required
9.2.2.7. Maintain relationships with regulators as appropriate
9.3. Manage remediation efforts
9.3.1. Create remediation plans
9.3.2. Contact and confer with experts
9.3.3. Identify/dedicate resources
9.3.4. Investigate legal aspects
9.3.5. Investigate damage cause
9.3.6. Amend or create policy
9.4. Manage business resiliency
9.4.1. Develop the business resilience strategy
9.4.2. Perform continuous business operations planning
9.4.3. Test continuous business operations
9.4.4. Maintain continuous business operations
9.4.5. Share knowledge of specific risks across other parts of the organization
10. Manage External Relationships
10.1. Build investor relationships
10.1.1. Plan, build, and manage lender relations
10.1.2. Plan, build, and manage analyst relations
10.1.3. Communicate with shareholders
10.2. Manage government and industry relationships
10.2.1. Manage government relations
10.2.2. Manage relations with quasi-government bodies
10.2.3. Manage relations with trade or industry groups
10.2.4. Manage lobby activities
10.3. Manage relations with board of directors
10.3.1. Report results
10.3.2. Report audit findings
10.4. Manage legal and ethical issues
10.4.1. Create ethics policies
10.4.2. Manage corporate governance policies
10.4.3. Develop and perform preventive law programs
10.4.4. Ensure compliance
10.4.4.1. Plan and initiate compliance program
10.4.4.2. Execute compliance program
10.4.5. Manage outside counsel
10.4.5.1. Assess problem and determine work requirements
10.4.5.2. Engage/retain outside counsel if necessary
10.4.5.3. Receive strategy/budget
10.4.5.4. Receive work product and manage/ monitor case and work performed
10.4.5.5. Process payment for legal services
10.4.5.6. Track legal activity/performance
10.4.6. Protect intellectual property
10.4.6.1. Manage copyrights and patents
10.4.6.2. Maintain intellectual property rights and restrictions
10.4.6.3. Administer licensing terms
10.4.6.4. Administer options
10.4.7. Resolve disputes and litigations
10.4.8. Provide legal advice/counseling
10.4.9. Negotiate and document agreements/contracts
10.5. Manage public relations program
10.5.1. Manage community relations
10.5.1.1. Facilitate public information and education
10.5.2. Manage media relations
10.5.3. Promote political stability
10.5.4. Create press releases
10.5.5. Issue press releases
11. Develop and Manage Business Capabilities
11.1. Create and manage organizational performance strategy Manage business processes
11.1.1. Establish and maintain process management governance
11.1.1.1. Define and manage governance approach
11.1.1.2. Establish and maintain process tools and templates
11.1.1.3. Assign and support process ownership
11.1.1.4. Perform process governance activities
11.1.2. Define and manage process frameworks
11.1.2.1. Establish and maintain process framework
11.1.2.2. Identify cross-functional processes
11.1.3. Define processes
11.1.3.1. Scope processes
11.1.3.2. Analyze processes
11.1.3.3. Map processes
11.1.3.4. Publish processes
11.1.4. Manage process performance
11.1.4.1. Provide process training
11.1.4.2. Support process execution
11.1.4.3. Measure and report process performance
11.1.5. Improve processes
11.1.5.1. Identify and select improvement opportunities
11.1.5.2. Manage improvement projects
11.1.5.3. Perform continuous improvement activities
11.2. Manage portfolio, program, and project
11.2.1. Manage portfolio
11.2.1.1. Establish portfolio strategy
11.2.1.2. Define portfolio governance
11.2.1.3. Monitor and control portfolio
11.2.2. Manage programs
11.2.2.1. Establish program structure and approach
11.2.2.2. Manage program stakeholders and partners
11.2.2.3. Manage program execution
11.2.2.4. Review and report program performance
11.2.3. Manage projects
11.2.3.1. Establish project scope
11.2.3.1.1. Identify project requirements and objectives
11.2.3.1.2. Identify project resource requirements
11.2.3.1.3. Assess culture and readiness for project management approach
11.2.3.1.4. Identify appropriate project management methodologies
11.2.3.1.5. Create business case and obtain funding
11.2.3.1.6. Develop project measures and indicators
11.2.3.2. Develop project plans
11.2.3.2.1. Define roles and resources
11.2.3.2.2. Identify specific IT requirements
11.2.3.2.3. Create training and communication plans
11.2.3.2.4. Design recognition and reward approaches
11.2.3.2.5. Design and plan launch of project
11.2.3.2.6. Deploy the project
11.2.3.3. Execute projects
11.2.3.3.1. Evaluate impact of project management (strategy and projects) on measures and outcomes
11.2.3.3.2. Report the status of project
11.2.3.3.3. Manage project scope
11.2.3.3.4. Promote and sustain activity and involvement
11.2.3.3.5. Realign and refresh project management strategy and approaches
11.2.3.4. Review and report project performance
11.2.3.5. Close projects
11.3. Manage enterprise quality
11.3.1. Establish quality requirements
11.3.1.1. Define critical-to-quality characteristics
11.3.1.2. Define preventive quality activities
11.3.1.3. Develop quality controls
11.3.1.3.1. Define process steps for controls (or integration points)
11.3.1.3.2. Define sampling plan
11.3.1.3.3. Identify measurement methods
11.3.1.3.4. Define required competencies
11.3.1.4. Prove capability to assess compliance with requirements
11.3.1.5. Finalize quality plan
11.3.2. Evaluate performance to requirements
11.3.2.1. Test against quality plan
11.3.2.1.1. Conduct test and collect data
11.3.2.1.2. Record result(s)
11.3.2.1.3. Determine disposition of result(s)
11.3.2.2. Assess results of tests
11.3.2.2.1. Assess sample significance
11.3.2.2.2. Summarize result(s)
11.3.2.2.3. Recommend actions
11.3.2.2.4. Decide next steps
11.3.3. Manage non-conformance
11.3.3.1. Assess potential impact
11.3.3.2. Determine immediate action(s)
11.3.3.3. Identify root cause(s)
11.3.3.4. Take corrective or preventative action
11.3.3.5. Close non-conformance
11.3.4. Implement and maintain the enterprise quality management system (EQMS)
11.3.4.1. Develop regulatory compliance procedures
11.3.4.2. Plan and deploy the EQMS scope, targets, and goals
11.3.4.3. Identify core EQMS processes, controls, and metrics
11.3.4.4. Develop and document EQMS policies, procedures, standards, and measures
11.3.4.5. Assess the EQMS performance
11.3.4.6. Create environment and capability for EQMS improvement(s)
11.3.4.6.1. Reward quality excellence
11.3.4.6.2. Create and maintain quality partnerships
11.3.4.6.3. Maintain talent capabilities and competencies
11.3.4.6.4. Incorporate EQMS messaging into communication channels
11.3.4.6.5. Assure independent EQMS management access to appropriate authority in the organization
11.3.4.6.6. Transfer proven EQMS methods
11.4. Manage change
11.4.1. Plan for change
11.4.1.1. Select process improvement methodology
11.4.1.2. Assess readiness for change
11.4.1.3. Determine stakeholders
11.4.1.4. Engage/Identify champion
11.4.1.5. Form design team
11.4.1.6. Define scope
11.4.1.7. Understand current state
11.4.1.8. Define future state
11.4.1.9. Conduct organizational risk analysis
11.4.1.10. Assess cultural issues
11.4.1.11. Establish accountability for change management
11.4.1.12. Identify barriers to change
11.4.1.13. Determine change enablers
11.4.1.14. Identify resources and develop measures
11.4.2. Design the change
11.4.2.1. Assess connection to other initiatives
11.4.2.2. Develop change management plans
11.4.2.3. Develop training plan
11.4.2.4. Develop communication plan
11.4.2.5. Develop rewards/incentives plan
11.4.2.6. Establish change adoption metrics
11.4.2.7. Establish/Clarify new roles
11.4.2.8. Identify budget/roles
11.4.3. Implement change
11.4.3.1. Create commitment for improvement/change
11.4.3.2. Re-engineer business processes and systems
11.4.3.3. Support transition to new roles or exit strategies for incumbents
11.4.3.4. Monitor change
11.4.4. Sustain improvement
11.4.4.1. Monitor improved process performance
11.4.4.2. Capture and reuse lessons learned from change process
11.4.4.3. Take corrective action as necessary
11.5. Develop and manage enterprise-wide knowledge management (KM) capability
11.5.1. Develop KM strategy
11.5.1.1. Develop governance model
11.5.1.2. Establish central KM core group
11.5.1.3. Define roles and accountability of core group versus operating units
11.5.1.4. Develop funding models
11.5.1.5. Identify links to key initiatives
11.5.1.6. Develop core KM methodologies
11.5.1.7. Assess IT needs and engage IT function
11.5.1.8. Develop training and communication plans
11.5.1.9. Develop change management approaches
11.5.1.10. Develop strategic measures and indicators
11.5.2. Assess KM capabilities
11.5.2.1. Assess maturity of existing KM initiatives
11.5.2.2. Evaluate existing KM approaches
11.5.2.3. Identify gaps and needs
11.5.2.4. Enhance/Modify existing KM approaches
11.5.2.5. Develop new KM approaches
11.5.2.6. Implement new KM approaches
11.6. Measure and benchmark
11.6.1. Create and manage organizational performance strategy
11.6.1.1. Create enterprise measurement systems model
11.6.1.1.1. Establish performance measures
11.6.1.1.2. Establish performance monitoring frequency
11.6.1.1.3. Set performance targets
11.6.1.2. Measure process productivity
11.6.1.3. Measure cost effectiveness
11.6.1.4. Measure staff efficiency
11.6.1.5. Measure cycle time
11.6.2. Benchmark performance
11.6.2.1. Conduct performance assessments
11.6.2.2. Develop benchmarking capabilities
11.6.2.3. Conduct internal process and external competitive benchmarking
11.6.2.3.1. Maintain list of processes and organizations to benchmark
11.6.2.3.2. Establish benchmarks
11.6.2.3.3. Measure performance against benchmarks
11.6.2.4. Conduct gap analysis to understand need for change and degree needed
11.6.2.5. Establish need for change
11.7. Develop and manage health, safety, security and environment (HSSE)
11.7.1. Determine health, safety and security and environmental impacts
11.7.1.1. Evaluate environmental impact of products, services, and operations
11.7.1.2. Conduct health and safety and environmental audits
11.7.2. Establish HSSE organizational structure and resources
11.7.2.1. Establish supporting agreements with local, regional and specialized for HSSE support
11.7.3. Develop and execute functional HSSE program
11.7.3.1. Identify regulatory and stakeholder requirements
11.7.3.2. Assess future risks and opportunities
11.7.3.3. Create HSSE policy, practices and procedures
11.7.3.4. Record and manage HSSE events
11.7.3.5. Manage HSSE documents and records
11.7.3.6. Develop and manage HSSE communications
11.7.3.7. Establish and manage the management of change (MoC) process for HSSE
11.7.4. Train and educate functional employees and responders
11.7.4.1. Communicate HSSE issues to stakeholders and provide support
11.7.4.2. Manage site specific and general training
11.7.4.3. Manage certification process
11.7.5. Monitor and manage functional HSSE management program
11.7.5.1. Manage HSSE costs and benefits
11.7.5.2. Measure and report HSSE performance
11.7.5.3. Implement emergency response program
11.7.5.4. Implement pollution prevention program
11.7.5.4.1. Monitor emissions
11.7.5.5. Implement Permit to Work (PtW) system
11.7.5.6. Implement HSSE contractor and visitor access system
11.7.5.7. Provide employees /families with HSSE support
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